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PCMD - Preventive Computer Maintenance & Defence

At KCHelpDesk we simplify the daunting task of managing Information Technology for your business. We want to be your one stop shop for all your I.T. needs.

We invite you to explore our support plans below and learn more about what we can do to help your business become more efficient and profitable.

Reactive support leaves your business vulnerable to spyware, viruses and other security and maintenance issues.  Theses vulnerabilities put your network, computers and important data at risk constantly. Theses threats impact productivity and downtime dramatically.

Proactive plans anticipate and prevent theses threats to your computer before they become a problem. Preventive Computer Maintenance & Defence plans are fully customized to your overall computer network needs and budget concerns. By being proactive, your company network will end up having a lower total cost of ownership. We make your network highly efficient and create advantages over your competition by eliminating problems before they occur.


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PCMD - Bronze

Continuous Server and Workstation Monitoring

Detailed Inventory Reports

Anti-Virus Monitoring and Continuous Updates

Event Log Monitoring

Tracking of Hardware and Software

Services Monitoring

Core Health Monitoring

Disk Space/Disk Health Monitoring and Maintenance

Backup Monitoring

Temp File Deletion

Machine Optimization

Microsoft Updates, Security Updates and Vulnerability Updates

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PCMD - Silver

All services listed in Bronze plan Included

Malware Removal

Backup Verification and Support fix

Unlimited Remote Support

Unlimited Phone Support

One Stop Shop Liaison Service for ISP, Software, Hardware, Printers, 3rd party vendors.

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PCMD - Gold

All services listed in Silver + Bronze plans Included

On-Site Support

Unlimited Drop Off Support

Routine Physical Cleaning of all Hardware.


Detailed Executive Reports